Help Center
Help Center
Answers to the most common questions about orders, shipping, returns and discounts.
Orders & Shipping
Where do you ship?
We currently ship to addresses within the United States. If your address can't be selected at checkout, we're unable to deliver there at this time.
How much does shipping cost?
- Free standard shipping on US orders of $45 or more (excluding taxes).
- All other orders: a flat $5.00 standard shipping fee.
The exact shipping cost is always shown at checkout before you pay.
When will my order ship and arrive?
Orders are processed and dispatched within 1–3 business days. Orders placed on weekends or holidays are processed on the next business day. Items shipped from our US warehouse typically arrive within 3–7 business days.
How do I track my order?
As soon as your order ships, you'll receive a confirmation email with your tracking information. If you can't find it, please check your spam or junk folder.
How will my package be packed?
We value your privacy — all packages are shipped in plain, discreet packaging.
My order hasn't arrived yet. What should I do?
Delays can occasionally happen during high demand or restocking periods, or when a shipping address is incorrect or incomplete. If your order hasn't arrived after the estimated delivery time, contact our After-Sales Support team with your order number and we'll look into it right away.
Can I cancel my order?
Yes, as long as it hasn't shipped yet — cancelled orders receive a full refund. Once an order has been shipped, it can no longer be cancelled.
Returns & Refunds
What is your return policy?
You can request a return within 14 days after receiving your order. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. A receipt or proof of purchase is required.
Are there any return fees?
There is no restocking fee. You'll be charged for shipping costs at most once per order, including returns.
What if my item has a quality issue?
If there's a quality issue with a product you received, contact our customer service at any time to arrange a return and refund.
How do I start a return?
Contact our customer service to get the return address. Please don't send your purchase back to the manufacturer.
When will I get my refund?
Once your return is received and inspected, we'll email you to confirm receipt and let you know whether your refund is approved. Approved refunds are credited to your original payment method. If it hasn't shown up yet, check with your bank or card issuer — processing can take some time.
Discounts & Offers
Do you offer bundle discounts?
- Buy 3 or more items: 20% off your items.
- Buy 5 or more items: 30% off your items.
Bundle discounts apply automatically at checkout — no code needed. Items can be mixed across products and flavors. Only the higher tier applies — the two don't stack. Standard shipping is free on US orders of $45 or more (excluding taxes).
Do you have coupon codes?
CAVAPESVIP— $5 off orders of $100+CAVAPESSVIP— $8 off orders of $200+CAVAPESSSVIP— $12 off orders of $300+
Enter your code in the coupon field at checkout. Coupon codes can be combined with bundle discounts.
Is checkout secure?
Yes. Your personal and payment information is protected with SSL encryption.
Age & Products
Is there an age requirement?
Yes. Under US federal law, you must be at least 21 years old to purchase any tobacco or e-cigarette product. By placing an order, you confirm that you are 21 or older.
Which brands do you carry?
We carry disposable vapes from FOGER, GEEK BAR and IJOY. Puff counts, battery capacity and flavor options are listed on each product page.
Contact Us
Have a question, suggestion or feedback? Our team is happy to help — please include your order number if your message is about an order.
- WhatsApp: (+1)6265454718
- Email: ijoyonline.info@gmail.com
- Customer Service Hours: Monday to Friday, 9:00 AM – 9:00 PM (excluding holidays)
Store Policies
WARNING: This product contains nicotine. Nicotine is an addictive chemical.